Refund policy

At Laukonik, we strive to ensure your satisfaction with every purchase. We understand that circumstances may arise where a return or refund is necessary, and we aim to provide a fair and transparent process for our customers, both in Australia and internationally.

14-Day Return Policy

We offer a 14-day return policy, allowing you ample time to request a return from the date you receive your item.

Eligibility for Return

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition as you received it.

  • The item should be unworn or unused, with tags attached, and in its original packaging.

  • You must provide proof of purchase, such as a receipt or order confirmation.

Initiating a Return

To start a return, please contact us at info@laukonik.com. Once your return is accepted, we will provide you with detailed instructions on how and where to send your package. Please note that items returned without prior authorization will not be accepted.

Customer-Covered Return Shipping

All return shipping costs are the responsibility of the customer, including both domestic and international returns. We kindly ask that you ensure your return package is adequately protected and securely packaged to prevent damage during transit.

Damages and Issues

Upon receiving your order, please inspect it carefully. If you discover any defects, damages, or if you receive the wrong item, please contact us immediately. We will promptly assess the issue and take appropriate measures to rectify the situation.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have concerns about the eligibility of a specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the quickest option is to return the original item and place a separate order for the new item once your return is processed and approved.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Contact Us

If you have any questions, concerns, or require further assistance regarding our refund policy, please contact us at info@laukonik.com. We are here to help and ensure your experience with Laukonik is a positive one.